Cushman and Wakefield appoints Propertyserve UK to manage its helpdesk

Property and asset consultant steps up it helpdesk facility with industry specialist

Cushman and Wakefield, the world’s largest privately owned real estate services company, has appointed facilities management helpdesk specialist, Propertyserve UK, to manage the helpdesk across the company’s entire portfolio.

Cushman & Wakefield’s Property and Asset Management Group offers full national coverage to institutional and individual owners across 52 million sq ft of real estate investments under management in the UK. Sector specialist services are provided across shopping centres, London offices and mixed use portfolios.

Following a rigid tendering process, Cushman and Wakefield appointed Propertyserve UK to manage its helpdesk facility. Requirements for the helpdesk support included the need for a 24/7 operation, and a company with a thorough understanding of the property management business.

Peter Drabble, head of FM operations for Property and Asset Management at Cushman and Wakefield, said: “We needed to enlarge our existing offering, and Propertyserve represented the perfect partner to support this move.

“This type of outsourcing contract needs to be based on a true partnership, one which is built on trust and that is something we are definitely getting from Propertyserve.

“The integration process was smooth, with no hiccups. The team has worked hard to get under the skin of our business, and to really begin developing relationships and building confidence in their service. And, I know it is working, because we don’t have to ring them with concerns; equally our tenants don’t flag any concerns with us. All queries are answered promptly and professionally.”

Chris MacDonald, managing director at Propertyserve, said: “We were delighted to be working with such a prestigious company as Cushman and Wakefield. Our operations team has worked hard to provide the highest levels of support for the company – something we plan to continue.

“When a property management business outsources their helpdesk, they are placing their trust in the third party to become the face of their business – it is a big leap. Our aim is to present our client in the best way possible, and to ensure we find solutions to all property management issues and concerns.”

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