JLL – Gareth Hollyman – reactive with drainage

By initiating a single point of contact for all property maintenance or repair related issues, as well as responding to other service issues has made life easier for Tenants and JLL FM’s and Shopping Centre teams. The scale of operation has brought both cost benefits, improvement in service levels, reduced risk and overall operational efficiencies. Having worked jointly with Propertyserve to drive the change management process, we are now looking to constantly evolve the service and deliver new service lines to generate real benefits to our Clients and Tenants Quote, such as national agreements for lighting maintenance, and drainage maintenance.”